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 Support 

 
Cadence is committed to keeping design teams highly productive with a range of support offerings and processes designed to keep users focused on reducing time-to-market and achieving silicon success. Our Global Customer Support infrastructure and processes provide customers with high accessibility to a vast knowledgebase of solutions and timely access to Cadence technical experts. Our proven Customer Support Flow ensures you get the assistance you need - when you need it - to keep your design effort working at the peak of productivity.

Cadence Online Support
24x7 online access to a knowledgebase of the latest solutions and technical documentation
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Online support overview  
Getting started guide (PDF)  Download
 
Software Downloads
Software updates are available through electronic or CD distribution for customers with a current maintenance agreement and Cadence Online Support or eDA-on-Tap account.
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Computing Platform Support
Current Cadence technology releases and operating system supported on UNIX and PC platforms.
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University Software Program
Easy access to leading electronic design automation (EDA) tools for educational institutions around the world.
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Cadence Customer Support ensures speedy resolution to product issues by furnishing:
  • 24x7 online access to a knowledgebase of the latest solutions and technical documentation
  • Direct collaboration with Cadence Support Application Engineers to overcome engineering challenges
  • Processes and infrastructure that ensure Cases are quickly resolved by the appropriate Customer Support teams
  • An extensive global network of Cadence resources which can be leveraged to successfully resolve your Case
Learn more about the process
Customer Support Contacts
Please refer to Global Customer Support Contacts for regional phone and email information.